Service Management

The key services we provide will help your business succeed by improving your technology solutions. Service Management focuses on how your tech services are delivered.


TTL - Services - Service Management highlighted

Service Management

TTL - Our Services - Service Management

The business of running an IT function is a complex challenge. It encompasses a huge range of tech operations that require careful management – Service Management.

Most technology service providers and IT teams use one of the recognised frameworks such as COBIT or ITIL.  These frameworks are designed to enhance service quality and reduce risks that can lead to disruption of tech services.

No matter the size or complexity of your environment, the principles embedded in formal service management frameworks are valid. They will help control the entire range of tech services. With solid, repeatable processes you can reduce service disruption and maximise your bottom line by encouraging continual improvement.

Thistle Tech can help your team become high performers in the discipline of formal technology service management. We can show your team how to build an end-to-end operating model for the creation, delivery and improvement of tech products and services.


Our experience in the implementation and management of tech solutions means we can provide a realistic assessment of what it will take to deliver your chosen objective. We can also advise where improvements can be made.

If you can’t see what you need in the Our Services details, complete the ‘Contact Us’ form to get in touch; there’s a whole lot more we can do for you…